Privacy Policy

1. Advertising in Reels

Free Reels may display Google AdMob native ads between lessons. You can swipe past an ad to continue learning. Accounts with an active paid subscription do not show Reels ads. AI actions such as speech recognition and reading assessment or writing feedback require separate access under your plan.

The Google Mobile Ads SDK may process IP addresses to estimate approximate location, device information and permitted identifiers, diagnostic data, ad impressions and interactions for ad delivery, measurement and fraud prevention. Hopena Speak does not send recordings, writing answers, AI conversation content or Hopena account IDs as ad targeting data.

The app requests non-personalised ads only: ads are not chosen from a profile of your interests or history, so the app does not ask for consent to personalised ads. Non-personalised ads may still process device and interaction data for delivery, measurement and fraud prevention. Where the law requires it (such as the European Economic Area, the UK and Switzerland), the app uses Google User Messaging Platform to ask for privacy choices; you can then reopen them through the ad privacy button in the Reels header. Google policies and retention rules apply to data received by Google.

Information sent outside the app for ads: the recipient is Google LLC (Google Mobile Ads SDK). It includes the IP address, device and app information, device identifiers the platform allows (for example the Android advertising ID; the app does not request tracking permission on iOS, so the iOS advertising identifier is not used), ad impressions and interactions, and your privacy choices where asked. Purposes: showing, measuring and capping ads and preventing fraud; not personalising ads. How Google uses this information is described in the document linked below.

2. Service emails

When welcome email is enabled, Hopena Speak uses Resend to send a transactional message to a new account's verified email address. Resend receives the recipient address, display name if available, template content and necessary delivery information. We do not send audio or conversation content to Resend for welcome messages. This message does not subscribe you to advertising.

Personal information in the email queue and delivery records is deleted with your account; the shared quota counter has no user IDs or email addresses. Account deletion cannot recall a message already sent. Resend applies its own retention policy to message content and delivery information held by the provider.

3. Account and learning information

When you choose Google, Apple or Facebook sign-in, Hopena Speak uses Firebase Authentication and the selected provider to authenticate you. Available information may include an account identifier, display name, email and profile picture. Apple may supply a relay address when you use Hide My Email. Hopena Speak does not receive your Google, Apple or Facebook password.

Learning information includes native and learning languages, level, practice choices, personal folders and vocabulary, answers, results and review progress. When you contact support, we receive your message and information you choose to provide.

4. Voice, messages and AI feedback

When you use the microphone, audio is captured and transmitted for speech recognition, responses, pronunciation feedback or assessment. Typed messages, transcripts, conversation context and answers are processed for the corresponding features. Placement assessment and exercise grading may process these data types too.

AI results may include scores, feedback, suggested vocabulary and learning weaknesses. They are not health diagnoses or official qualifications. Do not submit passwords, payment information, identity documents, secrets or unnecessary personal information about yourself or others during practice.

5. Call recordings

Record this call is included in Plus and Pro. It is off by default and you turn it on yourself before each call. While recording, the call screen shows a recording badge. If you do not turn it on, that call does not create a recording to play back.

Each recording contains the call audio including your voice, the text of each turn, corrections, the end-of-call report, the role name, languages, time and duration. This data is stored on Hopena Speak servers and a cloud storage service so you can listen and review. The microphone may also pick up people nearby, so let them know before you turn it on.

Recordings have no fixed retention period: each one is kept until you delete it, including after a paid plan ends. You can delete a recording in Speaking history with Delete recording. When you delete your account, all recordings and audio files are also processed for deletion. Backups, if any, follow the Retention and deletion section.

6. Processing purposes

We process data to manage accounts; provide speaking, listening, vocabulary and Reels features; respond, translate and assess work; personalise learning by language, level and progress; synchronise learning records; and support you.

Operational data supports troubleshooting, usage limits, service-cost management, detection of unauthorised access or unusual use, system protection and lawful requests. We do not sell personal data to advertisers. Permission for one feature does not authorise every other processing purpose.

7. Recipients and AI services

Google/Firebase handles authentication; Apple or Meta/Facebook participates when you choose its sign-in method. Infrastructure, storage, connectivity and support-email providers may process data necessary for their functions.

AI features use Google Gemini and Alibaba Cloud Qwen. Required audio, text, transcripts, answers and context may go to one or both providers depending on the feature. A Qwen conversation may still use Gemini for assessment or vocabulary generation afterwards; the conversation model does not exclusively determine all session processing.

Providers process data under applicable terms, service tiers and settings. Gemini distinguishes data use for paid and unpaid services; Qwen's retention policy has its own scope and exceptions. Hopena Speak does not promise that every provider never retains data or uses it to improve models. Related provider documents are linked below.

We may disclose information to comply with valid legal requirements, protect users' rights and safety or address abuse. Reading this Policy, signing in or granting microphone permission does not replace separate consent where required by law or platform rules.

8. Shared learning library

AI vocabulary suggestions after a call may be added to a shared library for reuse in learning. Dictionary import stores fields such as words, meanings, pronunciations and languages; it does not add user IDs, personal folders or conversation-example sentences from the call to those dictionary records.

This is separate from your choice to save words in personal folders. Shared content is not automatically removed when an account is deleted. If an entry contains private, inappropriate or infringing information, email [email protected] with enough detail to identify it for review and action.

9. Technical data and device permissions

The system and providers may receive IP addresses, request times, errors and technical data needed for authentication, connectivity and security. AI usage logs may record models, languages, duration, turn counts, usage and costs; some records link to accounts for service management and unusual-activity detection.

Microphone permission supports speaking and pronunciation recording. You may deny or revoke it in device Settings; recording features will then be unavailable. Reading these documents does not require microphone access. Appearance preferences and some learning states may be stored on your device.

10. Retention and deletion

Account and personal learning information is retained to provide, synchronise and maintain your account until you request deletion or retention is no longer necessary for a legitimate purpose. Accounts are not automatically deleted merely because they are inactive. There is no single fixed retention period for every category. Call recordings are kept until you delete the recording or your account.

When deletion completes, the account record and personal learning data owned by it are processed for deletion under the system's ownership relationships, and the Hopena Speak Firebase identity is deleted. This does not delete your separate Google, Apple or Facebook account.

Usage/cost logs may remain after the account link is removed for reconciliation, security, disputes or legal obligations. This is not a claim that every retained record is fully anonymised. Retention depends on the continuing purpose and applicable obligations; ask support to review data that still relates to you.

Shared content is not deleted with an account. Provider-held data, backups if any, and support messages follow the purposes, procedures and obligations of the relevant systems. Deleting an account does not mean every copy held by every third party is immediately erased.

11. Your choices and rights

You can update supported profile information, manage personal folders and vocabulary, delete call recordings, revoke device permissions, stop features requiring information you do not wish to provide, or use Profile → Delete account.

Email [email protected] to request access, correction, deletion, restriction, withdrawal of consent or other rights under applicable law. We may verify ownership and clarify scope to protect accounts. Do not send passwords, tokens or one-time codes. Requests are considered under applicable law; if we cannot fulfil a request in full, we will explain the basis and scope of the response.

You can request deletion by email without app access. The Account deletion page explains the steps. Uninstalling does not automatically delete your account or cancel a store subscription, if any.

12. Security and international processing

Data access is limited through authentication, authorisation and operational needs. Protect your sign-in method, device and connection. No transmission or storage method is absolutely secure; contact support if you suspect unauthorised access.

International authentication, AI and infrastructure providers may process data outside your country. Locations depend on the actual service; we do not promise all processing occurs in Vietnam. Your mandatory legal rights and protections remain unaffected.

13. Age, updates and contact

You must meet the age and consent-capacity requirements of the service and its providers. Features using Gemini API are not intended for people under 18 under the provider's current terms; parental permission does not remove this restriction. A user or guardian may contact us about data supplied contrary to applicable eligibility requirements.

This Policy may change when features, providers or laws change. The version and update date appear on the document; changes requiring notice or renewed consent are handled under applicable requirements. Individual developer and operator: Nguyễn Trọng Hưởng. Email: [email protected].

Related provider policies

• Google and Firebase — privacy
• Google — how Google uses information from apps that use its services
• Google Gemini API — terms and data use
• Alibaba Cloud Model Studio — retention
• Apple — privacy
• Meta — privacy
• Resend — privacy