Request account deletion

1. Delete in the app

Open Hopena Speak → Profile → Delete account. Read the notice and confirm. Sign in again if your session expired. Uninstalling or signing out does not delete an account.

2. Request without opening the app

Email [email protected] with the subject “Hopena Speak account deletion request”. Identify the linked email and sign-in method. If using Apple's Hide My Email, include the Hopena Speak relay address if known.

We may verify ownership to prevent another person deleting your account. Do not send passwords, one-time codes, tokens or sensitive identity documents in the initial email. No purchase or reinstallation is required merely to send a request.

3. Scope and processing time

When deletion completes, the account, personal learning data owned by it, call recordings and the Hopena Speak Firebase identity are processed for deletion. Your separate Google, Apple or Facebook account is not deleted.

Usage/cost logs may remain after the account link is removed for reconciliation, security, disputes or legal obligations. Shared content is not deleted with the account. Provider-held data and backups, if any, follow the relevant procedures and obligations; this does not mean immediate erasure of all copies everywhere.

Processing time depends on verification, scope, legitimately retained data and mandatory time limits under applicable law. For email requests, we will communicate the outcome or explain why a request cannot be fully met. Identify any shared entry or content containing your personal information that you also want reviewed.

4. Paid subscriptions, if any

Account deletion does not automatically stop App Store or Google Play renewal. Manage subscriptions in the store where purchased. Deletion does not remove applicable refund or consumer rights.